Shipping & Delivery
Fast and Free UK delivery to your door
We make sure your order reaches you quickly, safely and with care. Here's everything you need to know about how, when and where we deliver.
Free UK Delivery
On all orders, no minimum spend.
Fast Dispatch
Within 1-2 days
Tracked Delivery
Every order tracked door-to-door.
Care Promise
Damaged? Lost? We'll make it right.
Delivery Times
Once your order is placed and processed, here's what to expect:
Highlands & Islands
Northern Ireland
Working days are Monday to Friday, excluding UK bank holidays.
Order Processing
We process orders Monday to Friday. Orders placed before 2:00 PM (UK time) are typically dispatched the same working day.
You'll receive a confirmation email as soon as your order has been dispatched.
Track Your Order
Every order comes with a tracking link sent by email. You can also find your tracking number anytime by logging into your Alandra account.
Haven't received a dispatch email within 2 working days? Check your spam folder or contact us.
International Shipping
We currently ship to the United Kingdom only. We're working hard to bring Alandra to more families around the world.
Missed Deliveries
If you're not home when your order arrives:
- Our courier will leave a card with re-delivery instructions
- You can usually arrange a re-delivery for the next working day
- Or collect from your local depot at your convenience
Packaging
Every Alandra game is carefully packed to ensure it arrives in perfect condition. We use minimal, recyclable packaging wherever possible.
Damaged or Missing Items
If your parcel arrives damaged, or any items are missing, please contact us within 48 hours with photos and your order number. We'll make it right.
Changing Your Order
Need to update your delivery address or cancel your order? Get in touch as soon as possible. We can only make changes if your order hasn't already been dispatched.
Frequently Asked Questions
Do you deliver on weekends?
Our couriers deliver Monday to Saturday in most UK regions. Sunday delivery is not currently available.
Can I request a specific delivery date?
Standard delivery doesn't allow date selection. However, our courier service often offers re-scheduling options once your order is on its way.
What if I'm going on holiday?
Please time your order accordingly. If your order has already shipped, you can usually re-schedule delivery via the courier's tracking page.
Do you ship to PO boxes?
Unfortunately, our courier partners don't deliver to PO boxes. Please provide a residential or business address for delivery.
What if my parcel hasn't arrived?
Check your tracking link first. If your order is marked as delivered but you haven't received it, contact us within 7 days so we can investigate with the courier.
Still have questions?
We're here to help. Get in touch with our friendly team and we'll get back to you within one working day.
Contact Us